Occasional work or continuing support
Some tasks do not need a full-time team, but they do need someone who understands the background. Commission a single update or agree a period of support. Duration, task limits and response arrangements are set out in the quotation.
Typical support tasks
Website updates
Update agreed pages with service information, images, contact details and bilingual copy.
Domains and accounts
Organise access, renewals and provider notices, and assist with authorised changes.
Working documents
Structure frequently used explanations, customer questions, operating notes and handover material.
Provider coordination
Organise issues and the information needed by agreed third-party services, then follow up on their response.
A record of what changed
Each task identifies the affected asset, intended change, impact and acceptance check. Domain, account and subscription changes are authorised before execution and recorded afterwards.
The support plan sets out its duration, task allowance and response arrangements. Dedicated coverage or additional assurance can be scoped separately.
Common questions
Can support cover only the website?
Yes. Website, store and company administration tasks are scoped separately.
How do I keep control of the accounts?
We use platform membership and permission features where available, preserve your administrator access, and document access at handover.
Can new features be added during maintenance?
A new feature is reviewed for scope, cost, dependencies and launch impact before it is approved as additional work.